Managed services is not our only concentration. Explore the links to the left to learn more about
our other IT services.
When allesTEK engages with you, our goal is to make the network easy for you to use and easy for us to manage.
To accomplish this we install the allesTEK software called AMS ( AllesTEK Managed Services).
Our software is deployed rapidly and quietly without visiting each desktop. Deployment starts by installing the
secure AMS client on a single computer within the client's network. This one agent deploys itself
throughout the entire network within minutes. The AMS agent will remain hidden from end-users even
while performing scheduled tasks.
- Our AMS agent continually performs checks on the Network, Servers, PCs, and Firewalls. A technician
is allerted when a potential issue is discovered in order to take the necessary steps to prevent it from
becoming a real problem.
- Our off-site technicians perform preventive maintenance tasks such as deploying software updates,
windows updates, anti-virus updates, patches, spyware removal, server and machine clean-up and much more
to keep your network at its optimal performance level.
- In the event an end user encounters a problem, he or she calls or uses the online portal to create
a ticket. Then, a technician assists the user over the phone to resolve the issue. In some cases, the
technician may take remote control of the machine for a direct resolution. We have found that approxiamately
93% of all issues can be solved remotely.
- When the issue is determined to be unsuitable for a remote resolution (such as hardware failure),
allesTEK dispatches a technician to your location for further troublshooting.
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